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Loans Administration Officer in ASHMORE, Queensland for sale

The purpose of loans administration officer is to provide excellence in customer service while providing lending administration support, valuations, property searches and other documentation processes to the Owner Manager, Lending Officer (if applicable). The Loans Administration Officer supports the Branch to achieve end-to-end loan documentation process support. The Loans Administration Officer may also undertake cashiering/teller functions in line with BOQ audit and compliance requirements and Owner manager routines, methods and procedures. Key Area Key Tasks Sales Attract, retain, grow and increase the value of the branch customer base through branch sales, lending, new funds, asset and liabilities growth Lending administration Process lending applications in BOQ’s lending capture system e.g. credit card, personal loans, home loans. Provide insurance quotes e.g. CCI and Home & Contents Order valuations, title searches, company searches, manual credit checks, where required. Order, download and collate Loan documentation Action Loan documentation and complete compliance checklists Liaison with stakeholders to ensure critical dates are met e.g. lawyers, customers, loan centre etc Any further instructions as delegated by Lending team or Owner Manager Leadership Role model the CANDO behaviours Customer Service Proactively develop and maintain face to face relationships with internal and external customers Build productive working relationships with business partners and actively share knowledge Promote Bank of Queensland as a high quality provider of a full range of products. Create and develop an external referral base by the use of a regular calling program with a view to building relationships and increase lending volume Compliance Ensure branch operations are managed in accordance with bank polices and procedures on risk, compliance and security Ensure adherence to Bank of Queensland credit policies and procedures Proactively identify, escalate and mitigate risks posed to colleagues, customers and the bank within existing risk frameworks.